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Regulations of the rm-motors.com online store
Specifying, inter alia, rules for concluding sales contracts through the store, containing the most important information about the Seller, the store and the rights of the Consumer.
TABLE OF CONTENTS
§ 1 Definitions
§ 2 Contact with the Seller
§ 3 Technical requirements
§ 4 Shopping in the Store
§ 5 Payment
§ 6 Order fulfillment
§ 7 The right to withdraw from the contract
§ 8 Exceptions to the right to withdraw from the contract
§ 9 Complaints
§ 10 Warranty
§ 11 Personal data
§ 12 Reservations
Appendix 1: Model withdrawal form
1 DEFINITIONS
Working days – days from Monday to Friday, with the exception of public holidays.
Account – a free Store function regulated by separate regulations (a service provided electronically), thanks to which the Buyer may set up his individual Account in the Store.
Consumer – a consumer within the meaning of the provisions of the Civil Code.
Buyer – any Buyer in the Store.
Regulations – these regulations.
Store – the rm-motors.pl online store run by the Seller at http://localhost/rmmotors5.
Seller – RAFAŁ BIAŁOUSZ, MAREK KODZIK, entrepreneurs running a business under the name RM Motors s.c. Rafał Białousz, Marek Kodzik, entered into the Central Register and Information on Economic Activity kept by the minister competent for economy and keeping the Central Register and Information on Economic Activity, NIP 7393673603, REGON number 280280459, ul. Olsztyńska 8, 11-001 Dywity.
2 CONTACT WITH THE SELLER
Postal address: ul. Olsztyńska 8, 11-001 Dywity
E-mail address: sklep@rm-motors.pl
Phone: 662272559
3 TECHNICAL REQUIREMENTS
For the proper functioning of the Store, you need:
A device with Internet access
A web browser that supports JavaScript and cookies.
To place an order in the Store, in addition to the requirements set out in paragraph 1, an active e-mail account is required.
4 SHOPPING IN STORE
The prices of goods visible in the Store are the total prices for the goods, including VAT.
The Seller points out that the total price of the order consists of the price for the goods indicated in the Store and, if applicable, the costs of delivery of the goods.
The product selected for purchase should be added to the basket in the Store.
Then, the Buyer selects from the available in the Store: the method of delivery of the goods and the method of payment for the order, and also provides the data necessary to complete the order.
The order is placed upon confirmation of its content and acceptance of the Regulations by the Buyer.
Placing an order is the same as concluding a sales contract between the Buyer and the Seller.
The Seller will provide the Consumer with confirmation of the conclusion of the sales contract on a durable medium at the latest upon delivery of the goods.
The Buyer may register in the Store, i.e. create an Account in it or make purchases without registration by providing his data with each possible order.
5 PAYMENTS
You can pay for the order placed, depending on the Buyer’s choice:
By ordinary transfer to the Seller’s bank account.
With a payment card:
Visa
Visa Electron
MasterCard
MasterCard Electronic
Maestro
Via payment platforms:
CashBill
PayPal
Cash on delivery, i.e. by card or cash upon delivery to the Buyer.
In cash upon receipt of personal goods.
If you choose to pay via the CashBill payment platform, the entity providing online payment services is CashBill S.A.
If the Buyer chooses to pay in advance, the order must be paid within 7 business days of placing the order.
The seller informs that in the case of some payment methods, due to their specificity, payment for the order with this method is possible only immediately after placing the order.
By making purchases in the Store, the Buyer accepts the use of electronic invoices by the Seller. The buyer has the right to withdraw his acceptance.
6 ORDER COMPLETION
The seller is obliged to deliver the goods without defects.
The order completion date is indicated on the page of each product.
In the event that the Buyer has chosen to pay in advance for the order, the Seller will proceed with the order after paying for it.
In a situation where, under one order, the Buyer has purchased goods with different delivery dates, the order will be processed on the date appropriate for the goods with the longest delivery date.
The goods are delivered on the territory of the Republic of Poland and the European Union.
Shipment of goods outside the European Union can be individually valued.
Goods purchased in the Store are delivered depending on the delivery method chosen by the Buyer:
Via a courier company
The buyer may collect the goods in person at the company’s premises during its opening hours.
If the Buyer selects a personal collection, the goods will be ready for collection at the indicated date of order fulfillment, and if the Seller indicated the date of shipment,
waru – within this period.
7 RIGHT TO WITHDRAW FROM THE CONTRACT
The consumer has the right to withdraw from the contract concluded with the Seller via the Store, subject to § 8 of the Regulations, within 14 days without giving any reason.
The deadline to withdraw from the contract will expire after 14 days from the day:
On which the Consumer acquired the goods or on which a third party other than the carrier and indicated by the Consumer came into possession of the goods.
On which the Consumer acquires the possession of the last item or on which a third party, other than the carrier and indicated by the Consumer, acquires the possession of the last item in the case of a contract requiring the transfer of ownership of many items that are delivered separately.
Conclusion of a contract – in the case of a contract for the supply of digital content.
In order for the Consumer to be able to exercise the right to withdraw from the contract, he must inform the Seller, using the data provided in § 2 of the Regulations, about his decision to withdraw from the contract by an unequivocal statement (for example, a letter sent by post or information sent by e-mail).
The consumer may use the model withdrawal form at the end of the Regulations, but it is not obligatory.
In order to meet the deadline to withdraw from the contract, it is enough for the Consumer to send information regarding the exercise of his right to withdraw from the contract before the deadline to withdraw from the contract.
In the event of withdrawal from the contract, the Seller returns to the Consumer all payments received from him, including the costs of delivering the goods (except for the situation in which the Consumer decided to withdraw from the contract after receiving the goods or reimbursement of additional costs resulting from the delivery method chosen by the Consumer other than the cheapest standard delivery method offered by the Seller), immediately, and in any case not later than 14 days from the date on which the Seller was informed about the Consumer’s decision to exercise the right to withdraw from the contract.
The reimbursement will be made by the Seller using the same payment methods that were used by the Consumer in the original transaction, unless the Consumer agrees to a different solution, in each case the Consumer will not incur any fees in connection with this return.
The seller may withhold the reimbursement until receipt of the goods or until proof of its return is provided to him, depending on which event occurs first.
The seller asks you to return the goods to the following address: ul. Olsztyńska 8, 11-001 Dywity immediately, and in any case not later than 14 days from the date on which the Consumer informed the Seller about the withdrawal from the sales contract. The deadline is met if the Consumer sends back the goods before the expiry of the 14-day period.
The consumer bears the direct cost of returning the goods.
The consumer is only liable for a decrease in the value of the goods resulting from using it in a different way than was necessary to establish the nature, characteristics and functioning of the goods.
If the goods, due to their nature, cannot be returned by regular mail, the Consumer will also have to bear the direct costs of returning the goods. If the goods are collected by the Seller, the Buyer bears the cost of the entire process. The Consumer will be informed about the estimated amount of these costs by the Seller.
If there is a need to return funds for a transaction made by the Consumer with a payment card, the Seller will refund to the bank account assigned to this payment card or to the account indicated by him.
8 EXCEPTIONS TO THE RIGHT TO WITHDRAW FROM THE CONTRACT
The right to withdraw from a distance contract is not entitled to the Consumer in relation to the contract:
In which the subject of the service is a non-prefabricated item, manufactured according to the Consumer’s specification or serving to satisfy his individual needs.
In which the subject of the service are items that after delivery, due to their nature, are inseparably connected with other items.
Where the price or remuneration depends on fluctuations in the financial market over which the entrepreneur has no control and which may occur before the deadline to withdraw from the contract.
The right to withdraw from a distance contract is not available to an entity other than the Consumer.
The right to withdraw from a distance contract is not payable in the event of defects and faults resulting from neglect, improper use or modification, without prior written agreement with the manufacturer (Seller) or improper use.
9 COMPLAINTS
In the event of a defect in the goods, the Buyer may complain about the defective goods on the basis of the warranty or guarantee provided for in the Civil Code, provided that the guarantee has been granted.
Using the warranty, the Buyer may, on the terms and within the time limits specified in the Civil Code:
Submit a price reduction statement
In the event of a significant defect – submit a statement on
the contraction
Demand that the item be replaced with one free from defects
Demand that the defect be removed
The seller asks you to submit a complaint based on the warranty to the postal or electronic address indicated in § 2 of the Regulations.
If it turns out that in order to consider the complaint, it is necessary to deliver the advertised goods to the Seller, the Buyer is obliged to deliver the goods, in the case of the Consumer at the Seller’s expense, to the address: ul. Olsztyńska 8, 11-011 Dywity.
If an additional guarantee has been granted for the product, information about it, as well as about its conditions, is available in the product description in the Store.
Complaints regarding the operation of the Store should be sent to the e-mail address indicated in § 2 of the Regulations.
The complaint will be considered by the Seller within 14 days.
In the event that the complaint procedure does not bring the result expected by the Consumer, the Consumer may use, inter alia, with:
Mediation conducted by the competent Provincial Inspectorate of Trade Inspection, to which you should apply for mediation. As a rule, the procedure is free of charge. The list of Inspectorates is available here: https://www.uokik.gov.pl/wazne_adresy.php#faq595.
Assistance of the competent local permanent consumer arbitration court operating at the Provincial Inspectorate of Trade Inspection, to which an application should be submitted for consideration of the case before the arbitration court. As a rule, the procedure is free of charge. The list of courts is available at: https://www.uokik.gov.pl/wazne_adresy.php#faq596.
Free assistance of the municipal or poviat Consumer Ombudsman.
ODR internet platform available at: http://ec.europa.eu/consumers/odr/.
In the event that the goods do not fit or are defective, the Buyer is obliged to inform the Seller about the situation. The Seller is not responsible and does not cover any costs of modifying the vehicle or any of its elements without prior notification and consultation with the Seller.
10 WARRANTY
The aluminized product is covered by a guarantee of 18 months from the date of sale, but not longer than 24 months from the date of production.
The stainless steel product is guaranteed for 24 months from the date of sale.
The warranty covers defects and faults resulting from defective goods and noticed during proper use.
The goods must be returned to RM-Motors at the consumer’s expense, together with the proof of purchase.
The seller makes no warranty with regard to the sound and performance of the exhaust system installed on any vehicle.
The method of repair is determined by the Seller. The repair should be performed no later than 14 days from the date of notification.
To use the warranty conditions, the Consumer is obliged to present the completed warranty card together with the proof of purchase.
The seller is obliged to fill in the warranty card on the day of delivery of the product.
The warranty does not cover:
defects and faults resulting from neglect, misuse or modification without written agreement with the manufacturer or from misapplication
damage resulting from any defect or malfunction of other components of the vehicle
damage resulting from repairs or modifications carried out by unauthorized persons
11 PERSONAL DATA
The administrator of the personal data provided by the Buyer when using the Store is the Seller.
The Buyer’s personal data is processed on the basis of a contract and for its implementation, in accordance with the principles set out in the general regulation of the European Parliament and of the Council (EU) on data protection (GDPR). Detailed information on data processing by the Seller is included in the privacy policy posted in the Store.
12 DISCLAIMER
The Buyer is forbidden to provide illegal content.
Each order placed in the Store constitutes a separate sales contract and requires separate acceptance of the regulations. The contract is concluded on time and to fulfill the order.
In the event of a possible dispute with a Buyer who is not a Consumer, the competent court will be the court competent for the seat of the Seller.
Nothing in these regulations excludes or in any way limits the consumer’s rights under the law.